Management - Coaching
COMMUNICATING EFFECTIVELY

WHO SHOULD ATTEND
Everyone, from the president to the junior employee, is concerned with communications. Communicating effectively is at the base of a harmonious organization.

OBJECTIVES
Enhance all forms of communication within the company.

PROGRAM OUTLINE

• The importance of communications in general and within the organization in particular.
  
• Barriers to communicating effectively and solutions to overcome them:
  
  • models of the communication act
    
  • difficulties stemming from external conditions and from interpretation
    
  • difficulties stemming from different values and objectives
    
  • difficulties linked to the sender and the receiver.
    
• How to become a better communicator:
  
  • preparing oneself
    
  • establishing a rapport with the interlocutor
    
  • listening
    
  • helping the interlocutor express his point of view
    
  • arriving at an agreement
    
  • following-up the discussion.
    
• How to become a better communicator by using and decoding para-verbal language:
  
  • voice
    
  • gestures.

TEACHING METHOD

• Videotaping of communication exercises.
• Theoretical presentations.

SUPPORT MATERIAL PROVIDED AT END OF TRAINING
Synthesis of the different ways of using one's voice.

DURATION
1 day