E-Learning and Multimedia Training
CUSTOMIZED MULTIMEDIA TRAINING

WHO SHOULD ATTEND
Anyone in the company, from the president to an employee.

• OBJECTIVES
  
• Depends on the client. Some examples:
  
  • Model ideal behaviour, for example:
    
  • Customer service representative
    
  • Technician
    
  • Delivery person
    
  • Salesperson
    
• Explain how complex software applications operate
  
• Remote training, coaching and knowledge verification

PROGRAM OUTLINE

1. Analyze management's expectations
   
2. Meet directly with the employees involved, their immediate superiors, internal clients and external clients
   
3. Observe employee on-site
   
4. Create training script
   
5. Film sequences
   
6. Edit
   
7. Verify content with client
   
8. Training and follow-up

TEACHING METHOD

• Enhanced participant awareness of why training is useful
  
• Model building for visualizing ideal behaviour
  
• Interactive practical sessions with student
  
• Praise and constructive criticism
  
• Evaluation of information acquired or performance

DURATION
According to company objectives