Customer Service - Quality
TELECOMMUTING

WHO SHOULD ATTEND

• Employees who wish to work from home
  
• Self-employed workers

OBJECTIVES
Make participants aware of the particularities of working from home and give them concrete solutions to some common problems.

PROGRAM OUTLINE

• Getting organized at home
  
  • Preparation:
    
    • physical organization
      
    • psychological preparation
      
  • Organizing one's work hours
    
• Time management strategies for home-based workers
  
  • Analyzing one's use of time
    
  • Time wasters
    
  • Solutions
    
• Customer service by telephone
  
• Telephone etiquette
  
• Netiquette: How to behave online
  
• E-commerce basics for home-based workers

TEACHING METHOD

• Group discussions
  
• Theoretical presentations
  
• Practical exercises

SUPPORT MATERIALS PROVIDED AT END OF TRAINING
Planning and time management tool

DURATION
3 days