Management - Coaching
NETIQUETTE

WHO SHOULD ATTEND
Anyone who works with or uses the Internet.

OBJECTIVES
Teach participants basic rules for polite Internet communication.

PROGRAM OUTLINE

• Courtesy
  
• Spelling
  
• Use of emoticons
  
• Font, colour and other formatting
  
• Response time
  
• Language level
  
• Needless insults and quarrels
  
• Spamming
  
• Discussion group etiquette
  
• The 10 commandments of netiquette

TEACHING METHOD

• Instructional support
  
• Exercises

SUPPORT MATERIALS PROVIDED AT END OF TRAINING
Scenarios

DURATION
½ day